Shipping policy
We ship Pan India through Shiprocket, partnering with trusted courier networks to get your order to you safely and on time.
General Shipping FAQs
What are my shipping options? We currently offer standard delivery Pan India through our courier partners via Shiprocket. Express/faster delivery options may be shown at checkout depending on your pin code.
How long does delivery take? Orders are delivered within 5–7 business days across India from the date of shipping. Delivery times may vary slightly for remote or non-metro pin codes.
How much will I be charged for delivery? Free shipping on orders above ₹1,899. A flat shipping fee of ₹30 applies on orders below ₹1,899.
When will my order be processed? Orders placed before 4 PM are processed the same day; orders placed after that are processed the next business day. Orders are not processed on Sundays/public holidays.
Do you offer Same Day or Express Delivery? We do not currently offer Same Day Delivery. However, if you're ordering within Kolkata, you can get Same Day Delivery on orders placed before 2 PM. For other cities, an Express Delivery option is available — simply select it at checkout if it's shown for your pin code.
Do you deliver internationally? Not at the moment — we currently focus on Pan India delivery. However, as our brand expands, we do plan to offer international shipping soon! In the meantime, if you're interested in getting an order delivered outside India, you can still place it, and we'll ship it through our delivery partner. Customs duties and shipping fees for international orders are not free and will be clearly shown to you at checkout before you complete your purchase.
Will I be charged customs or import duties? Yes, for international orders, any customs duties, taxes, or import charges levied by the destination country are the customer's responsibility. These charges are not included in the product price and will be shown separately at checkout along with the international shipping fee.
Can I change my shipping address after placing the order? Unfortunately, you cannot change the shipping address once you place an order. However, if needed, please email us as soon as possible within 5 hours of placing your order at contact@bemanaaf.com with your Order ID. We can only make changes before the order is shipped by our courier partner.
What if my pin code isn't serviceable? If your pin code isn't serviceable by our courier partner, you will be notified at checkout, and you may need to opt for an alternate address.
Shipping FAQs
How do I track my order? Once your order is shipped, you'll receive a tracking link via email and SMS/WhatsApp. You can also track your order anytime from "My Account" > "My Orders."
Why is my tracking number/link not working yet? Tracking details usually become active within 24 hours of your order being handed over to the courier partner. If it's been longer, please contact us.
I haven't received any shipping confirmation. What do I do? Please check your spam/junk folder first. If you still can't find it, email us at info@bemanaaf.com with your Order ID.
What happens if my order isn't delivered / delivery attempt fails? Our courier partner will usually attempt delivery 2–3 times. If delivery remains unsuccessful (e.g., recipient unreachable, incorrect address, refused delivery), the order is returned to our warehouse ("RTO" — Return to Origin), and we'll contact you to arrange redelivery (may involve additional shipping charges) or process a refund/store credit.
Will I be updated on my order status? Yes, you'll receive SMS/email/WhatsApp updates at every key stage — order confirmed, shipped, out for delivery, and delivered.
My order shows "delivered" but I haven't received it. What do I do? Please contact us immediately at contact@bemanaaf.com with your Order ID so we can raise an investigation with our courier partner and resolve it quickly.
My order is delayed beyond the estimated delivery window. What should I do? While we work hard to meet our 5–7 business day timeline, delays can occasionally happen due to courier network congestion, weather, strikes, or regional disruptions. If your order is delayed beyond the estimated window, email us at contact@bemanaaf.com with your Order ID and we'll investigate with our courier partner right away.
Can I reroute my package to a different address mid-transit? Once an order is in transit, we're generally unable to reroute it to a different address. Please contact us as soon as possible and we'll do our best to coordinate with the courier partner, though this isn't always guaranteed.
What if my order arrives damaged, incomplete, or tampered with? Please do not accept the package if it appears visibly tampered or damaged — you may refuse delivery. If you've already accepted it, email us within 48 hours at contact@bemanaaf.com with photos/videos of the packaging and item, along with your Order ID, and we'll arrange a replacement or refund.
What if my order is lost or damaged in transit? In the rare event that your order is lost or damaged in transit, please contact us within 48 hours of the expected/actual delivery date at contact@bemanaaf.com with your Order ID and photos (for damaged items). We'll investigate with our courier partner and arrange a replacement or full refund.
Who do I contact for shipping-related issues? 📧 contact@bemanaaf.com 📞 +91-8100694226