Privacy policy

Manaaf ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.bemanaaf.com ("Website"), in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023.

1. Information We Collect

A. Information You Provide Directly

We may collect the following information when you interact with our Website:

Name
Email address
Phone number
Shipping and billing address
Account login credentials (email/phone with OTP or password)
Order history and shopping preferences
Communications sent to us, including emails, chat messages, reviews, feedback, and customer support requests
Date of birth (for birthday offers and promotions)

B. Information Collected Automatically

When you browse our Website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the Website
Referring and exit URLs
Cookies and similar tracking technologies (please refer to our Cookie Policy for more information)

C. Payment Information

Payment transactions are securely processed by Razorpay.

We do not collect or store your complete card number, CVV, UPI PIN, or other sensitive payment credentials on our servers.

Your payment information is governed by Razorpay's own privacy and security policies.

D. Shipping Information

Your shipping details are shared with Shiprocket and its network of courier partners solely for:

Order fulfillment
Shipping and delivery
Delivery confirmation
OTP verification (where applicable)

E. Account Information

Since creating an account is required to place an order, we retain your registered email address and/or phone number to send:

Order confirmations
Shipment tracking updates
Delivery OTPs
Customer support communications

2. How We Use Your Information

We use your personal information to:

Create and manage your account
Process and fulfill your orders, including payments, shipping, delivery confirmation (OTP), and returns
Communicate with you regarding your orders, account activity, and customer support requests
Send marketing communications (only with your consent; you may opt out at any time)
Improve our Website, products, and customer experience
Detect and prevent fraud, unauthorized transactions, abuse of coupons, Cash on Delivery (COD), or Partial COD orders
Comply with legal, tax, accounting, and regulatory obligations

3. Sharing of Your Information

We do not sell your personal information to third parties.

We may share your information with:

Payment processors (Razorpay) — to securely process payments
Logistics partners (Shiprocket and affiliated courier companies) — to fulfill deliveries and send shipping updates or OTP confirmations
Marketing and analytics service providers (such as Google Analytics, Meta Pixel, email, SMS, and WhatsApp marketing platforms) — to analyze website usage and conduct marketing campaigns, where applicable
Legal, regulatory, or government authorities — where required by law, court order, or to protect our legal rights, prevent fraud, or ensure user safety

All third-party service providers are contractually required to handle your information securely and use it only for the purposes for which it has been shared.

4. Data Security

We take appropriate technical and organizational measures to protect your information, including:

SSL/TLS encryption for secure data transmission
Payment information processed entirely by Razorpay in compliance with RBI guidelines and PCI-DSS standards
Restricted access to customer information, limited only to authorized personnel who require it for their job responsibilities

While we take reasonable precautions to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Maintain your account and order history
Comply with legal, accounting, taxation, and regulatory obligations

If you request deletion of your account, we will delete or anonymize your personal information, except where retention is required by applicable law (for example, GST invoicing and statutory records).

6. Your Rights

Subject to applicable laws, you have the right to:

Access your personal information through your My Account section
Correct or update your name, email address, phone number, or shipping address
Request deletion of your account and associated personal information, subject to legal retention requirements
Opt out of marketing emails, SMS, or WhatsApp communications at any time by using the unsubscribe option or contacting us directly

Please note that transactional communications such as order confirmations, payment confirmations, shipping updates, delivery OTPs, and account-related notifications cannot be opted out of, as they are necessary for fulfilling your order.

You may also withdraw your consent for data processing wherever consent is the legal basis for processing.

To exercise any of these rights, please contact us at:

Email: contact@bemanaaf.com

7. Children's Privacy

Our Website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us immediately so that we can delete such information promptly.

8. Third-Party Links

Our Website may contain links to third-party websites, including payment gateways and social media platforms.

We are not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

9. International Data Transfers

Some of our service providers, including analytics and marketing platforms, may process your personal information outside India.

Where such transfers occur, they will be carried out in accordance with applicable data protection laws and appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or regulatory obligations.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised.

Your continued use of the Website after any updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Manaaf