General FAQs

Yes, you'll need to create an account (using your email address or phone number) to place an order with us. This is because your account is how we send your order confirmation, share tracking updates, and notify you at every stage of delivery — including the delivery confirmation OTP for both prepaid and COD orders. Having an account also lets you save addresses, view your order history, and access exclusive rewards/offers faster.

Click on the account icon at the top of the page and select "Sign Up." You can register using your email address or mobile number.

Yes. We use secure, encrypted checkout powered by Razorpay, and we do not store your card details on our servers.

Subscribe to our newsletter at the bottom of the homepage or follow us on social media to be the first to know about new launches, restocks, and offers.

Please email us at contact@bemanaaf.com with a screenshot of the issue and the device/browser you're using, and we'll resolve it as soon as possible.

Once you sign up, you'll receive a verification email/OTP. Click the link or enter the OTP to activate your account.

Click "Forgot Password" on the login page and follow the instructions sent to your registered email/phone number to reset it.

Yes, email us at info@bemanaaf.com with your registered email address and we will process your account deletion request within 7 working days.

Log in to "My Account" and click on "Edit Profile" or "Manage Addresses" to update your details.

Members get early access to sales, birthday coupons, order tracking, and reward points on every purchase.

Follow us on social media and subscribe to our newsletter to be part of exclusive community drops, previews, and giveaways.

Add your desired items to the cart and click "Checkout." If you don't already have an account, you'll be asked to quickly create one using your email address or phone number (with OTP verification) — this is required so we can send you order updates and confirm delivery. Fill in your shipping details, choose a payment method, and confirm your order.

We accept all major payment methods via Razorpay, including:

• Credit & Debit Cards (Visa, Mastercard, RuPay, Amex)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking
• Wallets
• Cash on Delivery (COD) — where available
• Partial COD

Yes, all transactions are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card or bank details.

Once an order is placed and payment is confirmed, we begin processing it right away, so changes may not always be possible. Email us at contact@bemanaaf.com within 5 hours of placing the order and we'll try our best to accommodate changes to address or size (subject to processing status).

Orders can be cancelled within 7 hours of placing them, as long as they haven't been shipped. Email us at contact@bemanaaf.com with your Order ID to request a cancellation.

If an amount is deducted but your order isn't confirmed, it will be automatically refunded to your original payment method within 5–7 working days as per Razorpay/bank policy. Contact us if you don't see the refund after this window.

Yes, a GST-compliant invoice will be emailed to you and included with your every order.

Yes, COD is available for eligible pin codes across India. You'll see the COD option at checkout if your location is serviceable.

Yes, a convenience fee of ₹10 is applied on all Cash on Delivery orders.

Yes, Cash on Delivery is available for orders up to ₹5,000. For orders above this value, only prepaid payment options or Partial COD (via Razorpay) options will be available at checkout.

For high-value orders (above ₹5,000), you can choose Partial COD at checkout. Here's how it works:

• You pay 30% of the order value upfront (prepaid, via Razorpay) at the time of placing the order.
• The remaining 70% is payable as Cash on Delivery when your order arrives.
• The 30% prepaid amount is non-refundable if the order is cancelled or delivery is refused.
• The COD portion paid at delivery is refunded as per our standard Returns & Refund Policy, depending on the value and eligibility of the returned item(s).

Our delivery partner accepts cash and, in select cities, UPI payment at the doorstep.

Yes, you can cancel a full COD order (up to ₹5,000) before it is shipped by emailing us with your Order ID. For Partial COD orders (above ₹5,000), the 30% prepaid amount is non-refundable upon cancellation; only the COD portion is unaffected since it hasn't been paid yet.

A pre-order lets you reserve upcoming products before they're back in stock or officially released, guaranteeing you get one as soon as it's ready.

Estimated shipping timelines are mentioned on each pre-order product page and may range from 4–9 days.

Full payment is required at the time of placing a pre-order, just like a regular order.

Pre-orders can be cancelled before the item ships by contacting contact@bemanaaf.com. Once shipped, the order cannot be cancelled.

Yes, you'll receive an email and tracking details as soon as your pre-order is dispatched.

Enter your coupon code in the "Apply Coupon" box at checkout and click "Apply." The discount will reflect in your order total instantly.

• Coupons cannot be combined with other offers unless stated otherwise.
• Coupons are valid for a limited time and may have minimum order value conditions.
• We reserve the right to modify or withdraw any offer without prior notice.

This could be because: the coupon has expired, your cart doesn't meet the minimum order value, the coupon is for first-time users only, or it's not applicable to the items in your cart. Double check the terms mentioned on the offer page.

Yes! Use code "WELCOMEMANAAF10" to get 10% off your first order.

Yes, add your date of birth to your account profile and we'll send you a special birthday discount code every year.

No, only one coupon code can be applied per order unless otherwise specified.

Some coupons may be restricted to specific products, categories, minimum cart values, or one use per customer. These will be mentioned on the offer/coupon page.

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