Refund policy

Oh dear. Trust me, it is as disheartening to me as it is to you that you can't have your Manaafs for keeps! We accept returns within 7 days upon order receival for a full refund or an exchange. Policy Summary:

  • Returns must be requested within 7 days of delivery.
  • Items must be unused, unwashed, and returned with original tags, packaging, and invoice.
  • Once your return is received and inspected, refunds are processed within 5–14 working days to your original payment method (or as store credit, if applicable).

What is Manaaf's return policy? You can return most items within 7 days of delivery for a full refund or exchange, provided the item is unused, undamaged, and in its original packaging with tags intact. How do I return an item?

  • Step 1: Raise a Return Request — Log in to "My Account," locate your order, and click "Request Return."
  • Step 2: Pack Your Item — Repack the item in its original packaging, including tags and any accessories.
  • Step 3: Schedule a Pickup — Our courier partner (via Shiprocket) will schedule a reverse pickup from your address, or you may be asked to self-ship depending on your location.
  • Step 4: Confirmation — Once we receive and inspect the item, we'll notify you via email and initiate your refund/exchange.

What is the refund process? Once your returned item passes quality inspection, refunds are issued to your original payment method within 5–14 working days. COD order refunds will be processed via bank transfer/UPI (we'll ask for your bank details). Can I exchange an item instead of returning it? Yes, exchanges (for a different size/variant, subject to availability) can be requested the same way as returns — just select "Exchange" instead of "Return" when raising your request. You can only exchange your item(s) once. What items are non-returnable?

  • Items purchased on sale or using certain discount codes
  • Personalised or customised items
  • Innerwear, beauty products, accessories or hygiene-sensitive items
  • Items marked "Final Sale" on the product page
  • Products without original tags/packaging, or that show signs of use

What if I received a damaged, defective, or wrong item? Please email us at contact@bemanaaf.com within 9 hours of delivery with photos of the item and your Order ID. We'll arrange a free replacement, return, or refund — no questions asked. Who pays for return shipping? Return shipping is free for defective or wrong items. For all other returns, a nominal reverse pickup fee of ₹10 will be deducted from your refund. How will I know my return has been received? You'll get an email/SMS update once your returned item reaches our warehouse and again once your refund/exchange is processed. Can my return be rejected? Yes, if the item doesn't meet our return conditions — i.e. used, damaged by customer, missing tags, or past the 7-day window — the return may be rejected and sent back to you.