Refund policy

Refund & Return Policy

Oh dear! Trust me, it is just as disheartening for us as it is for you that you can't keep your Manaafs. But don't worry — we're here to make the return and refund process as simple as possible.

We accept returns within 7 days of delivery for a full refund or exchange, subject to the conditions mentioned below.

Policy Summary

  • Returns must be requested within 7 days of delivery.
  • Items must be unused, unwashed, and undamaged, with original tags, packaging, and invoice intact.
  • Refunds are processed within 5–14 working days after successful inspection.
  • Refunds are generally made to the original payment method or provided as store credit, where applicable.

Returns & Refunds

What is Manaaf's return policy?

You can return most items within 7 days of delivery for a full refund or exchange, provided the item is unused, undamaged, and returned in its original packaging with all tags intact.

How do I return an item?

Follow these simple steps to initiate a return:

  1. Raise a Return Request
    Log in to My Account, locate your order, and click "Request Return".
  2. Pack Your Item
    Repack the item securely in its original packaging with all original tags, accessories, and invoice.
  3. Schedule a Pickup
    Our courier partner, via Shiprocket, will schedule a reverse pickup. Depending on your location, you may be asked to self-ship the product.
  4. Confirmation
    Once we receive and inspect the returned item, we will notify you via email and initiate your refund or exchange.

What is the refund process?

Once your returned item successfully passes our quality inspection, your refund will be initiated within 5–14 working days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI. We may contact you to collect the required details.

Can I exchange an item instead of returning it?

Yes. You can request an exchange for a different size or variant, subject to availability.

Exchange requests can be raised through the same return process. Simply select "Exchange" instead of "Return".

Please note: Each item can be exchanged only once.

Non-Returnable Items

What items are non-returnable?

The following items cannot be returned or exchanged:

  • Items purchased on sale or using certain discount codes.
  • Personalised or customised items.
  • Innerwear, beauty products, accessories, or hygiene-sensitive items.
  • Items marked as "Final Sale" on the product page.
  • Products without their original tags or packaging.
  • Products showing signs of use, washing, damage, or alteration.

Damaged, Defective or Incorrect Items

What if I received a damaged, defective, or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us at contact@bemanaaf.com within 9 hours of delivery.

Please include:

  • Your Order ID
  • Clear photos of the product
  • Photos of the packaging, if applicable

After verification, we will arrange a free replacement, return, or refund, as applicable.

Return Shipping

Who pays for return shipping?

Return shipping is free for defective, damaged, or incorrect items.

For all other eligible returns, a nominal reverse pickup fee of ₹10 will be deducted from your refund.

Return Status & Inspection

How will I know my return has been received?

You will receive an email/SMS notification once your returned item reaches our warehouse and another update once your refund or exchange has been processed.

Can my return be rejected?

Yes. A return may be rejected if the product does not meet our return conditions.

This may include:

  • The product has been used, washed, or damaged by the customer.
  • Original tags or packaging are missing.
  • The product has been altered or tampered with.
  • The return request is made after the 7-day return window.
  • The product falls under our non-returnable items category.

If a return is rejected following inspection, the product may be sent back to you.

Need Help?

If you have any questions about your return, refund, or exchange, please contact our support team at contact@bemanaaf.com.